PLEASE ALLOW PACKAGES TO BE IN "PRE-TRANSIT" FOR 7 BUSINESS DAYS AS USPS IS EXPERIENCING HIGH VOLUMES OF PACKAGES.
*For ALL shipping and delivery related questions, please contact USPS with your tracking number before contacting us* <3
All orders will be packaged, processed and sent out within 2-5 business days.
(example: if you order on a Thursday, the 5th business day would be the following Thursday.)
If it has surpassed the 5th day and you have yet to receive a confirmation notification, please email email@example.com to check your order status.
We do not cancel orders after they have been processed on our end.
Please allow your package to be in "Pre-transit" for up to 7 business days, USPS may be scanning more or less based off their work load. The shipping time of your order is based solely off of the option you select at checkout. We do not have control over how fast the item will be in USPS transit, only how long it is at our facility.
If you would like us to rush your order processing time, please email us with your first/last name and order number, we will try our best.
*Insured packages*: To have your package insured you must select the "priority mail" option at checkout otherwise we cannot guarantee it is covered in the event it is lost or stolen.
where do we ship to?
INTERNATIONAL ORDERS ARE EXPERIENCING SHIPPING DELAYS DUE TO COVID-19.
We currently offer shipping to the United States, Australia, Canada, France, Mexico, Malaysia, Portugal and the United Kingdom.
We do not cover custom fees.
We are not responsible for lost or stolen packages. Once your order leaves our premises it is a liability of the USPS.
If your package says delivered but you can't find it, please contact your local post office before contacting our support team. We do not refund or offer store credit for lost or stolen packages.
If you receive an item that appears to be damaged or incorrect please email firstname.lastname@example.org and be sure to include *your first/last name, order number and a photo of the item*. Email inquiries must be received within 48 hours of receiving the item. . Any items reported after 48 hours will not be accepted for review.
Returns for store credit are only made if we sent you the wrong size, color, style, etc. We do not process refunds to original payment. All returns must be sent back to our P.O. Box address within 14 days of receiving the item. All approved returns are issued store credit.
Exchange shipping costs are at the expense of the customer to mail the item back to our P.O. Box. *ALL shipping costs are nonrefundable.*
Approved return/exchange items must be in the same condition they were received and returned in original packaging/tags.
how to start a return:
Please email email@example.com and be sure to include; your first/last name, order number, reason for return and a photo of the defect.
We respond to emails within a 48 hour time period. PLEASE do NOT send back merchandise without approval. You will need to pay a reshipping fee to get it back.
final sale items:
All sale or discounted (promo code) items are final sale and not eligible for exchanges or returns. All swimwear, WHITE clothing, lingerie and accessories are final sale.
As a company, we can ensure that we are taking the necessary sanitary precautions to keep a clean and safe working environment.
During this time we will NOT be accepting any exchanges or returns of physical merchandise, for sanitary reasons. Please email us if you have any further questions or concerns.
customer support: firstname.lastname@example.org
instagram/twitter/facebook messaging: @shoptigercherry
customer support instagram: @tigercherrycustomersupport