*For ALL SHIPPING AND DELIVERY related questions, please contact USPS with your tracking number before contacting us* <3
OUR WAREHOUSE & CUSTOMER SERVICE WILL BE CLOSED MONDAY, JULY 5TH TO OBSERVE JULY 4TH.
ALL local pickups will be available within 1-3 business days after purchase.
YOU WILL RECEIVE AN EMAIL LETTING YOU KNOW ONCE IT IS AVAILABLE AND FURTHER PICKUP INSTRUCTIONS. Please do not come to pickup before you receive the email, we will not early release the order.
OUR WAREHOUSE PICKUPS WILL BE CLOSED ON ALL MAJOR HOLIDAYS. (THANKSGIVING, CHRISTMAS, CHRISTMAS EVE, NEW YEARS, EASTER, FOURTH OF JULY ETC.)
WAREHOUSE/CUSTOMER SERVICE HOURS: MONDAY-THURSDAY 8AM- 2PM
All orders will be packaged, processed and sent out within 2-5 business days.
(example: if you order on a Thursday, the fifth business day would be the following Thursday.)
If it has surpassed the 5th day and you have yet to receive a tracking number, please email firstname.lastname@example.org to check your order status.
We do not cancel orders after they have been processed on our end.
PLEASE KEEP IN MIND, SHIPPING TIME IS ADDED ONTO OUR PROCESSING TIME.
Please allow your package to be in "Pre-transit" for up to 12 business days, USPS may be scanning more or less based off their work load. The shipping time of your order is based solely off of the option you select at checkout. We do not have control over how fast the item will be in USPS transit, only how long it is at our facility.
*Insured packages*: To have your package insured you must select the "priority mail" option at checkout otherwise we cannot guarantee it is covered in the event it is lost or stolen.
where do we ship to?
INTERNATIONAL ORDERS ARE EXPERIENCING SHIPPING DELAYS DUE TO COVID-19.
We currently offer shipping WORLDWIDE.
We do not cover custom fees.
We are not responsible for lost or stolen packages. Once your order leaves our premises it is a liability of the USPS.
If your package says delivered but you can't find it, please contact your local post office before contacting our support team. We do not refund or offer store credit for lost or stolen packages.
If a claim is to be filed due to a LOST or STOLEN USPS package, you must file the claim through the USPS website. We do NOT file claims on the adressees' behalf.
If you receive an item that appears to be damaged or incorrect please email email@example.com and be sure to include *your first/last name, order number and a photo of the item*. Email inquiries must be received within 48 hours of receiving the item. . Any items reported after 48 hours will not be accepted for review.
Returns for store credit are only made if we sent you the wrong size, color, style, etc. We do not process refunds to original payment. All returns must be sent back to our return address within 14 days of receiving the item. All approved returns are issued store credit.
Exchange shipping costs are at the expense of the customer to mail the item back to our facility. *ALL shipping costs are nonrefundable.*
Approved return/exchange items must be in the same condition they were received and returned in original packaging/tags. The packaging MUST be unopened and sealed for health and safety reasons. They CANNOT be worn.
how to start a return:
Please email firstname.lastname@example.org and be sure to include; your first/last name, order number, reason for return and a photo of the defect.
We respond to emails within a 72 business hour time period. PLEASE do NOT send back merchandise without approval. You will need to pay a reshipping fee to get it back.
final sale items:
All sale or discounted (promo code) items are final sale and not eligible for exchanges or returns. All swimwear, WHITE clothing, lingerie and accessories are final sale.
free gift with purchases:
All gifts offered with purchases are given on a while supplies lasts basis. They are automatically applied to your order no need to add anything at checkout! Gifts with purchases are not eligible for exchange or return.
flash sale purchases:
All flash sale purchases are final sale and uneditable. Please double check your size selections prior to checking out. All gifts with purchase are selected at random and are not able to be returned or exchanged.
"return to sender" packages:
If your package is returned to us by USPS due to an invalid address or forwarding issue, you are able to pay for a new shipping label with the correct address to have your items reshipped to you. We do NOT cover return package costs if we are not at fault for the mistake. (missing apartment or house numbers, incorrect spelling, missed abbreviations, incorrect zip code, etc.)
If you decide not to repurchase a shipping label, there is a 20% restocking fee deducted from the store credit we return to you. We do not refund to original payment for abandoned orders, you will be given a store credit gift card amounting to the order total minus shipping fees and the 20% restock fee.
As a company, we can ensure that we are taking the necessary sanitary precautions to keep a clean and safe working environment.
During this time we will NOT be accepting any exchanges or returns of physical merchandise, for sanitary reasons. Please email us if you have any further questions or concerns.
customer support: email@example.com
instagram/twitter/facebook messaging: @shoptigercherry