PROCESSING TIME:

All orders will be packaged, processed and sent out within 2-4 business days.

(example: if you order on a Thursday, the fifth business day would be the following Thursday.)

If it has surpassed the 4th day and you have yet to receive a tracking number, please email shoptigercherry@gmail.com to check your order status.

We do not cancel orders after they have been processed on our end. 

shipping:

PLEASE KEEP IN MIND, SHIPPING TIME IS ADDED ONTO OUR PROCESSING TIME. 

Please allow your package to be in "Pre-transit" for up to 4 business days, USPS may be scanning more or less based off their work load. The shipping time of your order is based solely off of the option you select at checkout. We do not have control over how fast the item will be in USPS transit, only how long it is at our facility.

*Insured packages*: To have your package insured you must select the "priority mail" option at checkout otherwise we cannot guarantee it is covered in the event it is lost or stolen.

where do we ship to?

INTERNATIONAL ORDERS ARE EXPERIENCING SHIPPING DELAYS DUE TO COVID-19.

We currently offer shipping WORLDWIDE.

We do not cover custom fees. 

lost/stolen packages:

We are not responsible for lost or stolen packages. Once your order leaves our premises it is a liability of the USPS.

If your package says delivered but you can't find it, please contact your local post office before contacting our support team. We do not refund or offer store credit for lost or stolen packages. 

If a claim is to be filed due to a LOST or STOLEN USPS package, you must file the claim through the USPS website. We do NOT file claims on the adressees' behalf.

"return to sender" packages:

If your package is returned to us by USPS due to an invalid address or forwarding issue, you are able to pay for a new shipping label with the correct address to have your items reshipped to you. We do NOT cover return package costs if we are not at fault for the mistake. (missing apartment or house numbers, incorrect spelling, missed abbreviations, incorrect zip code, etc.)

If you decide not to repurchase a shipping label, there is a 20% restocking fee deducted from the store credit we return to you. We do not refund to original payment for abandoned orders, you will be given a store credit gift card amounting to the order total minus shipping fees and the 20% restock fee. 

contact us:

customer support: shoptigercherry@gmail.com

instagram/twitter/facebook messaging: @shoptigercherry